Malaysian bureaucracy

Murray Hunter 19 February 2013, 8:54pm

Senator Nick Xenophon's strange arrest last week seems more explicable after reading this outline of the rather chaotic world of Malaysian bureaucracy by Murray Hunter.

FEATURE_CPI_MAIN

WHEN MALAYSIA faced the Asian economic crisis back in 1997, the then Prime Minister Dr. Mahathir Mohamed called on his old friend Tun Daim Zainuddin to head the National Economic Action Council (NEAC) set up under the Economic Planning Unit (EPU) to find a solution through the National Economic Recovery Plan (NERP). On the advice of the NEAC, the Malaysian Government pegged the Ringgit at 3.8 to the U.S. dollar, put in place a number of capital controls, and undertook a number of bailouts of large firms.

Putting the individuals and controversies aside, the actions taken at that time were counterintuitive to what every other country was doing, following IMF prescriptions.

The NEAC is an example of public policy making in Malaysia at a time of crisis. It was a top down process, formulated without any consultation, ending up favouring select groups, and triggered vigorous debate about the merits of the action taken.

Just as the Genting Casino complex can be seen overlooking much of Kuala Lumpur and symbolising gambling, public policy in Malaysia is also top down and often a gamble.
An aerial view of Genting Highlands, now known as Resort World Genting.

The Malaysian Economy and the Policy Process


The Malaysian economy is uniquely organized. The government is business friendly, but not necessarily market friendly, utilizing many quotas, subsidies, concessions, and licensing mechanisms to regulate business and the economy. The policy process very closely resembles a centrally controlled economy, where detailed 5 year plans spell out the current economic situation and outline in some detail the agenda for the next 5 to 10 years. Government owned businesses control many sectors, like palm oil, and state economic development corporations actively pursue new business opportunities, sometimes competing with the private sector.

Federal ministries tightly control their jurisdictions.

For example, the Ministry of Agriculture selects potential new industries to support as national priorities, independent of market forces. The relatively new Ministry of Higher Education exercises a lot of discretion over higher institutes of learning in areas of Vice Chancellor selection, course approval, the setting of KPIs, and many other matters related to day-to-day operations. Consequently very little university autonomy actually exists.

At state level, government is more concerned with how to implement national policy, rather than formulating any regional policies of their own. Federalism in Malaysia is skewed towards tight central control where the Federal Government controls taxation and budget allocations, giving the prime minister great personal control, at least in the states that his government controls.

In addition each prime minister brings his own agenda into public policy; Wawasan (or Vision) 2020 under Premier Dr Mahathir Mohammed, the corridor development approach under Premier Abdullah Ahmad Badawi, and Economic Transformation Program (ETP) under the current Premier Najib Razak.

There are, in fact, huge policy gaps in Malaysia today.

For example, an electric motor cycle or car could not be registered today as a motor vehicle because there is currently no policy or regulations existing on this issue. Green bio-fuels are very difficult to develop in Malaysia, as hydrocarbon fuels are heavily subsidized, acting as a disincentive to new bio-fuel development. Islamic banking cannot be diversified into communities through Muslim Savings Cooperatives because policies don't yet exist. Very little policy exists in the public forum concerning Malaysia's entry into the ASEAN Economic Community scheduled for 2015.

With an impending election due within the next couple of months, one would expect this to be a time where future visions for Malaysia would be extolled and explained by political party leaders to the people. But if one scans the media in Malaysia, news and comment is almost totally focused upon scandals, who has or doesn't have the right to use the word "Allah", Hudud laws, and who should have citizenship, and so on. Emotional issues emerge without much informed discussion. Both sides of politics are campaigning hard, but without much, if any, debate on public policy issues. At public meetings locally known as ceramah certain politicians are famous for what they say about their political adversaries and attract large crowds.

In parliament, the opposition tends to oppose government initiatives just because they are government initiatives rather than putting them under parliamentary scrutiny — such as recent opposition to the Automated Enforcement System (AES) speed trap cameras.

Policy doesn't seem to be a major variable in Malaysian politics and if you go and ask supporters of both sides of politics what their party stands for, very few people will actually be able to tell you the specific policies of the parties they support. Malaysia's political parties as such are not known for being policy generating organizations.

Rather, Malaysia's political parties have developed sets of values, in which the meaning in government is rather vague. Most often, pragmatic considerations influence the implementation of policy, rather than principles and doctrines.



Malaysia is rich in political discussion, a favorite pastime in coffee shops and offices all around the country, but very light on policy. Most street-side discussions focus on personalities, scandals, corruption, and tactics. Most are interested in who will win the next election, but not overly concerned about what this will mean in terms of public policy.

The formation of public policy in Malaysia seems to be separated from the political process. Malaysian ministers are extremely busy dividing their time between party, constituency, parliamentary, and ceremonial duties. A large percentage of a minister's time is dedicated to meeting with people — something embedded into Malaysian culture. So the time for a minister to be actually engaged in doing ministerial work would be very limited. Most ministers, with a few exceptions – like Mustapa Mohamed, who is an experienced micro-managing technocrat – leave the running of their ministries to department heads.

The Increasing Power of the Prime Minister's Department


For years the Malaysian public service has been the chief policy maker through the Economic Planning Unit (EPU) within the Prime Minister's Department. The PM's department accumulates up-to-date information on Malaysian affairs and the economy to rival any ministry. The PM's department through the EPU dictates policy all around the country. It's a super-ministry centered in Putra Jaya with offices in each state of the country. Other ministries manage the details and fill in the gaps where the EPU doesn't outline any policy framework.

Through the rise of the Prime Minister's Department, the power of other ministries has gradually being curtailed and subordinated. This began under Premier Mahathir Mohammed and was continued under Premier Abdullah Ahmad Badawi, where the PM's department became almost infamous, perceived to be controlled by the backroom boys led by his son-in-law Khairy Jamaluddin. This lead to many criticisms that policy was being formulated by faceless and unelected people, which was probably a contributing factor to Badawi's demise as Prime Minister not long after the 2008 election.

[caption id="" align="alignnone" width="260"]Khairy Jamaluddin[/caption]

The Rise of Outside Consultancy


Another trend during the Badawi era was the increase in the use of outside consultants to make policy papers. All the corridor policy statements where formulated by consultants appointed by Government Linked Corporations (GLCs) selected by the government to oversee each corridor. Much of Malaysia's public policy generation is now in the hands of consultants from the private sector.

During the Najib Administration, public policy has almost become the complete domain of consultants who undertake studies for the EPU, Corridor authorities, and the Economic Transformation Program (ETP). These consulting jobs are lucrative and many firms seek them out.

Although there is something positive about using outside consultants to break out of the "public service" mold and bring in fresh ideas for government, in practice many of these reports are undertaken by fresh graduate MBA types who rely on popular terms, clichés, and graphics to deliver ideas that may in some cases not be well thought out or practical.

Another problem with all these reports is that in most cases outcomes are forecast so far into the future – i.e. 15 years, in terms of the Malaysian Biotechnology Policy − they lose their realism and become "wish-lists" that nobody is really responsible for achieving. This leaves many of these programs open to the criticism of being more public relations exercises and programs for "connected" businesses to get rich on. This weakens program integrity. A number of scandals involving ministers over the last few years – such as the National Feedlot Centre − has undermined public confidence.

Very few of these consultants actually have direct experience or expertise in the areas they are developing reports about. For example, the Northern Corridor Economic Region (NCER) Master plan developed a few years ago recommended mini paddy estates run by large companies that would rent farmers' land and employ farmers back as general  laborers, something reeking of feudalism to many. Worse still, some reports look like "cut and paste" jobs, while others are "sub-contracted" out to ghost writers.



Of greatest concern is the growing culture of "political correctness" in Malaysian Government today. People are restricted from saying what needs to be said out of fear that someone may be offended. There are many stories around the corridors of Putra Jaya where figures are manipulated to show scenarios in particular ways just to look good. Consequently, many reports become "feel good" papers designed to give a glow about the future.

Most development policy is now in the hands of a corporatized organization called the Performance Management and Delivery Unit (Pemandu), also meaning "driver" in Bahasa Malaysia. The unit's head Idris Jala leads a dynamic group of technocrats who employ lots of consultants in the pursuit of transforming the economy and government.

What is also of concern today is so much public policy is actually now generated outside the parliamentary process and cannot be directly reviewed by parliament as it has been "sub-contracted" to corporations.

There is a risk here that public policy has become a commodity in government, and to some the policy is the end in itself. Kuala Lumpur and Putra Jaya are now towns full of consultants who rely on these studies for their income. These consultants personally lobby ministers, the EPU, and Pamandu officials for these lucrative contracts where little expertise matching, transparency or tendering procedures exist.

These reports are very rarely questioned in public and if they are, objections are ridden over in rough-shot manners and dismissive ways, as the technocrat/consultants don't see the need for public opinion. Most often the terms of reference or TOR as it's known in the industry don't include public input into the report process.

Public policy in Malaysia is top down and to a great extent made behind closed doors. Even the ruling parties have little practical input into these processes as policy comes out of the EPU and/or appointed consultants reports. The top Malaysian public servants and advisors are skilled in handling their ministers, who in most situations don't have the policy background to challenge and question what is put in front of them. Consequently most ministers act upon the advice of their public service advisors and reports presented to them.

In addition some ministries feel the need to make policy to justify their existence and performance. One such example is the Ministry of Higher Education, mentioned earlier in this article, where interference in the day to day operations of Malaysian universities may actually be counterproductive to the national objective of developing world class universities.


Good Governance depends Upon Sound Public Policy Processes


One of the key aspects of government effectiveness is the public policy process. Good public policy is the platform that good governance is built upon and this is an issue that has been almost totally ignored by those involved within the Malaysian political process.

Malaysian public policy needs to be built upon a shared vision, with input from all potential stakeholders, equitable, and transparent. An open process would negate the ability of sectional interest groups gaining benefits over others, a very much needed aspect in the process of public policy in Malaysia today.

Political parties too must put more effort into developing comprehensive policies so the people can give a mandate based on policy at election time. Policy substance is urgently needed in Malaysia. Otherwise public policy will be continually subject to political whims and "contamination" by outside parties.

The future prosperity of Malaysia will not be determined by who governs Malaysia, but by how it is governed. Good governance should be based upon a transparent public policy process. It is time that the "top down" notion of public policy making be reviewed and changed to a more consultative process. Until proper evaluations and monitoring are made on proposed and existing public policies, these policies will be nothing more than a gamble, particularly with policies where the effects will not be felt in the community until years to come.

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